Refunds

# Refund, Renewal, and Cancellation Policy **Seller:** ServerQuay, the trading name of ServerHarbor. This policy applies to subscriptions bought directly from ServerQuay. A payment processor may appear on your bank statement as the payment handler. The seller must publish a working support/contact route before enabling checkout. ## Price and recurring billing The price, currency, billing interval, applicable taxes, and included service are shown before purchase. A monthly subscription renews automatically each month until cancelled. You authorize the displayed recurring charge when you place the order. If the price changes, we will notify you in advance and obtain consent where required by law. We will not hide renewal terms in a link or preselected add-on. ## How to cancel Cancel using the account’s self-service controls or the support route displayed at checkout and on the service. We will confirm receipt of a cancellation request. Cancellation stops future renewal; unless local law requires otherwise, access continues until the end of the paid period and no further monthly charge is taken. You may cancel before the next renewal date. If the self-service route is unavailable, contact support and the effective cancellation date will be no later than receipt of your request, subject to reasonable verification. We will not require a phone call where the subscription was bought online if applicable law requires online cancellation. ## Refunds You may request a refund through the published support route. We will refund amounts where required by applicable law, including where a service is not supplied, materially differs from its description, or other statutory withdrawal, conformity, or consumer remedies apply. If we cannot provide a paid service or a material supplier failure prevents it for a significant period, we will assess an appropriate remedy, including a refund for the affected period where required or fair in the circumstances. Except for statutory rights or a service failure, cancelling partway through a billing period normally stops the next renewal but does not automatically refund the unused portion. This does not limit any mandatory right to cancel, withdraw, or receive a proportional or full refund. We will not charge a cancellation fee unless it was clearly disclosed and lawful. ## Digital service and withdrawal rights Cooling-off and withdrawal rights vary by country and by whether supply of a digital service has begun. Where the law gives you a withdrawal period, we will honor it. If applicable law requires an explicit request to begin provisioning immediately and a separate acknowledgement about any effect on withdrawal rights, we will obtain these at checkout before provisioning. We will not treat payment alone as a waiver. If a right remains available, contact us within the applicable period using the published support route. ## Refund processing Approved refunds are sent to the original payment method where reasonably possible. Processing time depends on the payment provider and bank. We will tell you if another lawful method is needed. Refunds do not include amounts already paid directly to a third party by you, unless law requires otherwise. We may decline a duplicate or fraudulent request after reasonable review, but not a valid statutory claim. ## Contact and complaints Submit a cancellation or refund request through the support route displayed on the service, including the account email and order reference; do not send full card details. We will acknowledge and review requests within a reasonable time. If you disagree with our decision, you may ask for a review and may use any consumer authority or dispute-resolution option available in your country. This policy does not remove rights that cannot lawfully be excluded.